The Helen Ross McNabb Center is committed to providing equal access to its programs, services, and activities for all individuals.
Notice of Nondiscrimination and Accessibility
The Helen Ross McNabb Center (the Center) complies with applicable federal civil rights laws, including Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, and Section 1557 of the Affordable Care Act.
The Center does not discriminate against, exclude, or treat individuals differently on the basis of race, color, national origin (including limited English proficiency and primary language), age, disability, or sex.
The Center is committed to providing equal access to its programs, services, and activities for all individuals.
Accessibility and Disability Accommodations
The Center provides reasonable modifications and appropriate auxiliary aids and services, free of charge and in a timely manner, to individuals with disabilities to ensure effective communication and equal access to services. These may include:
- Qualified sign language interpreters and other communication assistance.
- Written information in accessible formats or other appropriate communication methods.
- Other reasonable modifications or assistance necessary to access the Center's programs and services.
Language Assistance Services
The Center provides free and timely language assistance services to individuals with limited English proficiency to ensure meaningful access to its programs and services. These may include:
- Qualified interpreters (including in-person, telephone, or video interpretation).
- Written information translated into other languages.
- Other language assistance necessary to communicate effectively and access services.
To request disability accommodations, auxiliary aids, or language assistance services, please contact your provider by calling (800) 255-9711 and requesting to be connected to their direct line. You may also contact the Organizational Excellence Department at (865) 329-9083 if you experience an issue. These services are provided free of charge.
Filing a Discrimination Complaint
If you believe the Center has discriminated against you or failed to provide appropriate disability accommodations, auxiliary aids, or language assistance services, you may file a grievance with the Center's designated Civil Rights Coordinator.
Compliance and Quality Systems Services Coordinator
6049 Shallowford Rd
Chattanooga, TN 37421
Direct: (865) 329-9083
Main: (800) 255-9711
Email: inquiry@mcnabb.org
You may file a grievance in person, by telephone, by mail, or by email. The Center maintains a grievance procedure for the prompt and equitable resolution of discrimination complaints. The Civil Rights Coordinator is available to assist individuals with filing a grievance, and a copy of the grievance procedure is available upon request.
The Center prohibits retaliation against any individual who files a discrimination complaint, participates in an investigation, or exercises rights protected under applicable federal civil rights laws.
Filing a Federal Civil Rights Complaint
You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights (OCR). You do not have to file a grievance with the Center before contacting OCR.
Office for Civil Rights
Centralized Case Management Operations
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, DC 20201
Phone: 1-800-368-1019
TDD: 1-800-537-7697
Email: OCRComplaint@hhs.gov
Online: File a Civil Rights Complaint with the Office
for Civil Rights
Filing a grievance with the Center does not prevent you from filing a complaint with OCR.
Website Accessibility
The Center is committed to providing accessible digital information and services to individuals with disabilities.
If you experience difficulty accessing information on the Center's website, need information in an alternative format, or would like to report an accessibility concern, please contact the Compliance and Quality Systems Services Coordinator (or designee) at (865) 329-9083. The Center will work with you to provide the information or assistance you need in an accessible manner.
Notice of Availability of Language Assistance Services
Free language assistance services and appropriate auxiliary aids and services are available. Select a language below to read the notice in that language.
English
NOTICE: If you speak English or another language, free language assistance services are available to you. Appropriate auxiliary aids and services, including information in accessible formats, are also available free of charge. Call (800) 255-9711 or ask a staff member for assistance.
Spanish (Español)
ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. También dispone gratuitamente de ayudas y servicios auxiliares adecuados, incluida información en formatos accesibles. Llame al (800) 255-9711 o solicite ayuda a un miembro del personal.
Arabic (العربية)
إشعار: إذا كنت تتحدث العربية، فإن خدمات المساعدة اللغوية المجانية متاحة لك. كما تتوفر وسائل المساعدة والخدمات المساندة المناسبة، بما في ذلك المعلومات بصيغ يسهل الوصول إليها، مجانًا. يُرجى الاتصال على الرقم (800) 255-9711 أو طلب المساعدة من أحد الموظفين.
Chinese (中文 – Simplified)
注意： 如果您讲中文，我们可以免费为您提供语言协助服务。 我们还免费提供适当的辅助工具和服务，包括无障碍格式的 信息。请拨打 (800) 255-9711 或向工作人员寻求帮助。
Vietnamese (Tiếng Việt)
CHÚ Ý: Nếu quý vị nói tiếng Việt, quý vị có thể sử dụng các dịch vụ hỗ trợ ngôn ngữ miễn phí. Các phương tiện và dịch vụ hỗ trợ phù hợp, bao gồm thông tin ở định dạng dễ tiếp cận, cũng được cung cấp miễn phí. Vui lòng gọi (800) 255-9711 hoặc yêu cầu nhân viên hỗ trợ.
Korean (한국어)
안내: 한국어를 사용하시는 경우 무료 언어 지원 서비스를 이용하실 수 있습니다. 접근 가능한 형식의 정보를 포함한 적절한 보조 기구 및 서비스도 무료로 제공됩니다. (800) 255-9711번으로 전화하시거나 직원에게 도움을 요청하십시오.
French (Français)
ATTENTION : Si vous parlez français, des services d’assistance linguistique gratuits sont à votre disposition. Des aides et services auxiliaires appropriés, notamment des informations dans des formats accessibles, sont également disponibles gratuitement. Appelez le (800) 255-9711 ou demandez de l’aide à un membre du personnel.
Lao (ພາສາລາວ)
ແຈ້ງໃຫ້ຊາບ: ຖ້າທ່ານເວົ້າພາສາລາວ, ມີບໍລິການຊ່ວຍເຫຼືອດ້ານພາສາ ໃຫ້ທ່ານໂດຍບໍ່ເສຍຄ່າ. ນອກຈາກນີ້ ຍັງມີອຸປະກອນແລະບໍລິການ ຊ່ວຍເຫຼືອທີ່ເໝາະສົມ ລວມທັງຂໍ້ມູນໃນຮູບແບບທີ່ເຂົ້າເຖິງໄດ້ ໂດຍບໍ່ເສຍຄ່າ. ໂທຫາ (800) 255-9711 ຫຼື ຂໍຄວາມຊ່ວຍເຫຼືອຈາກພະນັກງານ.
Amharic (አማርኛ)
ማስታወቂያ፦ አማርኛ የሚናገሩ ከሆነ፣ ነፃ የቋንቋ እርዳታ አገልግሎቶች ለእርስዎ ይገኛሉ። ተስማሚ የሆኑ የድጋፍ መሣሪያዎችና አገልግሎቶች፣ በቀላሉ ሊደረስባቸው በሚችሉ ቅርጸቶች የቀረቡ መረጃዎችን ጨምሮ፣ በነፃ ይገኛሉ። ወደ (800) 255-9711 ይደውሉ ወይም ከሠራተኛ እርዳታ ይጠይቁ።
German (Deutsch)
HINWEIS: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlose Sprachassistenzdienste zur Verfügung. Geeignete Hilfsmittel und Unterstützungsleistungen, einschließlich Informationen in barrierefreien Formaten, sind ebenfalls kostenlos erhältlich. Rufen Sie (800) 255-9711 an oder bitten Sie einen Mitarbeiter um Unterstützung.
Gujarati (ગુજરાતી)
સૂચના: જો તમે ગુજરાતી બોલતા હો, તો તમારા માટે મફત ભાષા સહાય સેવાઓ ઉપલબ્ધ છે. યોગ્ય સહાયક સાધનો અને સેવાઓ, જેમાં સુલભ સ્વરૂપોમાં માહિતીનો સમાવેશ થાય છે, તે પણ મફતમાં ઉપલબ્ધ છે. (800) 255-9711 પર કૉલ કરો અથવા કર્મચારીને મદદ માટે પૂછો.
Japanese (日本語)
お知らせ： 日本語を話される方は、無料の言語支援サービスを ご利用いただけます。アクセシブルな形式での情報提供を含む、 適切な補助器具や支援サービスも無料でご利用いただけます。 (800) 255-9711 にお電話いただくか、職員にお申し出ください。
Tagalog (Tagalog)
PAUNAWA: Kung nagsasalita kayo ng Tagalog, may mga libreng serbisyo ng tulong sa wika na magagamit ninyo. Mayroon ding mga naaangkop na pantulong na kagamitan at serbisyo, kabilang ang impormasyon sa mga format na madaling ma-access, nang walang bayad. Tumawag sa (800) 255-9711 o humingi ng tulong sa isang kawani.
Hindi (हिन्दी)
ध्यान दें: यदि आप हिन्दी बोलते हैं, तो आपके लिए निःशुल्क भाषा सहायता सेवाएँ उपलब्ध हैं। उपयुक्त सहायक उपकरण और सेवाएँ, जिनमें सुलभ प्रारूपों में जानकारी भी शामिल है, निःशुल्क उपलब्ध हैं। (800) 255-9711 पर कॉल करें या किसी कर्मचारी से सहायता माँगें।
Russian (Русский)
ВНИМАНИЕ: Если вы говорите по-русски, вам доступны бесплатные услуги языковой помощи. Соответствующие вспомогательные средства и услуги, включая информацию в доступных форматах, также предоставляются бесплатно. Позвоните по номеру (800) 255-9711 или обратитесь за помощью к сотруднику.
Persian / Farsi (فارسی)
اطلاعیه: اگر به زبان فارسی صحبت میکنید، خدمات کمک زبانی رایگان در دسترس شما قرار دارد. وسایل و خدمات کمکی مناسب، از جمله ارائه اطلاعات در قالبهای دسترسپذیر، نیز بهصورت رایگان در اختیار شما قرار میگیرد. با شماره (800) 255-9711 تماس بگیرید یا از یکی از کارکنان درخواست کمک کنید.
